Refund policy
Return and refund policy
Unlock Futures sells digital products — downloadable workbooks, courses and templates. Because these are delivered instantly and cannot be returned once accessed, we do not offer change-of-mind refunds.
This does not limit your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. You are entitled to a refund or replacement if a product:
- cannot be downloaded or opened after we have tried to resolve the problem
- is significantly different from its description
- is not fit for the purpose we described
- was purchased twice by mistake, or purchased in error and not yet downloaded
How to request a refund
Email skillsforward@unlockfutures.com.au within 30 days of purchase with your order number and a short description of the problem. We aim to respond within two business days.
Where we can fix the issue — a corrected file, a working download link — we will usually offer that first. If we cannot, we will refund the purchase in full to your original payment method. Refunds normally appear within 5–10 business days depending on your bank.
Problems with your download
If a file will not open or the link has expired, contact us before requesting a refund. Most download problems are resolved within a day.
Questions
Email skillsforward@unlockfutures.com.au any time.