{"product_id":"email-that-works","title":"Email That Works — A Practical Guide to Clear, Professional Workplace Email","description":"\u003cp\u003e\u003cstrong\u003eMost email guides teach you the software. This one teaches you the judgement.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWhere the buttons sit changes every couple of years. What your colleagues assume when they see your name in the Cc field does not. Neither does the reason a carefully written request gets no reply, or why a message that reads as perfectly reasonable to you lands badly on someone else's screen.\u003c\/p\u003e\n\u003cp\u003eThose are conventions — unwritten, rarely explained, and learned by most people through an uncomfortable mistake.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eEmail That Works\u003c\/em\u003e is that missing explanation. Sixty pages, seven sections, around three hours and 45 minutes of work, written for Australian workplaces.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNothing in it depends on which email program you use.\u003c\/strong\u003e No screenshots, no menu paths, no version numbers. It works whether your workplace runs Outlook, Gmail or something else entirely, and it will still be accurate in five years.\u003c\/p\u003e\n\u003ch3\u003eWhat makes it different\u003c\/h3\u003e\n\u003cp\u003eEvery section ends with practice activities and model answers, because email is a practical skill and nobody ever improved at it by reading a definition. The scenarios are real workplace situations — chasing an invoice, declining a request from a client, deciding whether to copy your manager in, handling an email that went to the wrong person.\u003c\/p\u003e\n\u003cp\u003eThe model answers explain the reasoning, not just the wording, so the thinking transfers to situations the guide never mentions.\u003c\/p\u003e\n\u003ch3\u003eWhat you'll receive\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eA 60-page PDF guide\u003c\/strong\u003e, professionally designed and ready to print or read on any device\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSeven complete sections\u003c\/strong\u003e, each with an estimated time and clear learning outcomes\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOver 30 practice activities\u003c\/strong\u003e with worked model answers and the reasoning behind them\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eEight custom diagrams\u003c\/strong\u003e, including a To\/Cc\/Bcc visibility map and a Reply\/Reply All\/Forward comparison\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSeven quick-reference panels\u003c\/strong\u003e — designed to be photographed and kept on your phone\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eA two-page consolidated checklist\u003c\/strong\u003e covering everything in the guide\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSeven confidence checks\u003c\/strong\u003e so you can test yourself before moving on\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat you'll learn\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eWhether something should be an email at all, and what to use instead when it should not\u003c\/li\u003e\n\u003cli\u003eHow to structure a message so it can be read and acted on in four seconds\u003c\/li\u003e\n\u003cli\u003eHow to write a subject line that is still findable in six months\u003c\/li\u003e\n\u003cli\u003eHow to match tone and formality to the relationship and the stakes\u003c\/li\u003e\n\u003cli\u003eWhat the To, Cc and Bcc fields signal, and how to use Bcc safely\u003c\/li\u003e\n\u003cli\u003eWhen Reply All is right, when it is wrong, and what forwarding really carries with it\u003c\/li\u003e\n\u003cli\u003eHow to write a request that names one person, one action and one deadline\u003c\/li\u003e\n\u003cli\u003eHow to follow up on an unanswered request without escalating the tone\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWritten for\u003c\/h3\u003e\n\u003cp\u003ePeople entering or returning to office and administrative work. Anyone who was never actually shown this and has been working it out as they go. Trainers who need something they can teach from — every practice activity works as a group exercise.\u003c\/p\u003e\n\u003cp\u003eYou do not need any technical knowledge. If you can send an email, you can use this guide.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eInstant download.\u003c\/strong\u003e PDF, ready to read on screen or print.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eLicensed for the personal use of the individual purchaser. Organisational, classroom and trainer licences are available — contact skillsforward@unlockfutures.com.au.\u003c\/em\u003e\u003c\/p\u003e","brand":"Unlock Futures","offers":[{"title":"Digital download","offer_id":51841820459286,"sku":"UF-WPE-PDF-01","price":19.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0995\/6638\/7478\/files\/EmailCourseForShopify.png?v=1788856277","url":"https:\/\/shop.unlockfutures.com.au\/products\/email-that-works","provider":"Unlock Futures","version":"1.0","type":"link"}